Shipping policy

Shipping Policy

Thank you for shopping at Vibt. We are committed to providing you with a transparent, secure, and seamless shopping experience. Below are the detailed terms and conditions that constitute our Shipping Policy for the United States market.

1. Shipping Cost & Currency

We believe in straightforward pricing with no hidden surprises. We are proud to offer Free Shipping on all orders across our website. There is no minimum purchase required to qualify for free delivery. All transactions, shipping calculations, and product prices are strictly processed in United States Dollars (USD).

2. Order Processing & Transit Time

Our logistics timeline is divided into two distinct phases to ensure maximum transparency:

  • Order Handling Time: 1 - 3 Business Days (Monday to Friday). This includes order verification, quality checks, packaging, and sorting. Orders placed after 5:00 PM (EST) will begin processing the following business day.
  • Transit Time: 7 - 13 Business Days (Monday to Friday). This is the duration from our shipping facility to your designated delivery address within the United States.
  • Total Estimated Delivery Time: 8 - 16 Business Days.

3. Shipment Confirmation & Order Tracking

Once your order has been dispatched from our warehouse, you will automatically receive a Shipment Confirmation email containing your unique tracking number(s). The tracking identifier will become fully active and traceable via major carrier networks within 24 to 48 hours. You can monitor your package's real-time journey directly through our website's tracking portal or via the carrier's official website.

4. Delivery Address & P.O. Boxes

Please ensure that your shipping address is accurate and comprehensive at the time of checkout. We ship to valid residential and commercial addresses within the United States. Please note that we do not ship to P.O. Boxes or Military Bases (APO/FPO/DPO) due to specific courier constraints. If a delivery cannot be executed due to an incorrect address provided by the customer, the customer may bear the logistical responsibility for re-routing.

5. Damages, Shortages, and Lost Shipments

Vibt takes full accountability for your package while it is in transit. If your item arrives visibly damaged, broken, or if parts are missing, please retain all packaging materials and contact our customer care team within 48 hours at info@vibt.shop. We will immediately initiate a comprehensive investigation with the courier and arrange a complimentary replacement or full refund.

6. Contact Information

For any logistical inquiries or updates regarding your shipment, please reach out to our corporate headquarters:

Entity Name: CHASE PAVEMENT CONSULTING & CONTRACTING PTY. LTD.
Store Name: Vibt
Website: www.vibt.shop
Email: info@vibt.shop
Phone: +61 485 985 883
Business Address: Level 1, 499 High St, Penrith, NSW, 2750, Australia